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At DigitalEase, we are committed to providing high-quality digital well-being services that meet your expectations and help you achieve your wellness goals. We understand that our digital wellness programs and workplace wellness services represent an investment in your health and productivity, and we want you to be completely satisfied with your experience.
This Return Policy outlines the terms and conditions for refunds and cancellations of our digital well-being services, workplace wellness programs, and related offerings. We strive to be fair and transparent in all our policies while maintaining the integrity of our educational and wellness services.
Refunds for DigitalEase services are available under the following conditions:
Digital Wellness Programs:
For our comprehensive digital wellness programs, you may request a full refund within 14 days of enrollment if you have not accessed more than 25% of the program content. This allows you to evaluate whether our approach aligns with your wellness goals and learning preferences.
Workplace Wellness Services:
Corporate clients may request refunds for workplace wellness services within 30 days of service commencement if the delivered services do not substantially match the agreed-upon scope of work as outlined in the service agreement.
Individual Coaching Sessions:
Individual digital balance coaching sessions may be refunded if cancelled at least 48 hours before the scheduled session time. Sessions cancelled with less than 48 hours notice are not eligible for refunds unless due to emergency circumstances.
Digital Resources and Materials:
Digital resources, downloadable materials, and online content are generally not refundable once accessed, as they provide immediate value and cannot be "returned" in the traditional sense.
To request a refund for any DigitalEase service, please follow these steps:
Step 1: Contact Us
Submit a refund request by contacting our customer service team at info@vivtorexaph.world or calling +16469439160. Please include your name, service details, purchase date, and reason for the refund request.
Step 2: Review Process
Our team will review your request within 5 business days. We may contact you to discuss your experience and explore alternative solutions that might better meet your digital wellness needs.
Step 3: Refund Processing
If your refund is approved, we will process the refund to your original payment method within 7-10 business days. You will receive an email confirmation once the refund has been processed.
Step 4: Access Termination
Upon refund approval, your access to the refunded services, programs, or materials will be terminated immediately to ensure fair use of our digital wellness resources.
In certain circumstances, we may offer partial refunds:
Program Interruption: If you need to discontinue a digital wellness program due to unforeseen circumstances after the standard refund period, we may offer a prorated refund based on unused program content.
Service Modifications: If we need to significantly modify or reduce the scope of services after enrollment, you may be eligible for a partial refund reflecting the difference in value.
Technical Issues: If technical problems prevent you from accessing our digital wellness services for an extended period, we may offer partial refunds or service credits as appropriate.
The following services and circumstances are not eligible for refunds:
Completed Services: Services that have been fully delivered, such as completed coaching sessions, assessments, or consultations, are not refundable.
Customized Programs: Workplace wellness programs that have been specifically customized for your organization and have begun implementation are not eligible for refunds.
Late Cancellations: Services cancelled after the specified refund period or without adequate notice as outlined in the service agreement.
Violation of Terms: If your access to services is terminated due to violation of our Terms of Use or inappropriate conduct, no refund will be provided.
Third-Party Services: Any third-party services or tools integrated with our programs that have separate refund policies are subject to those providers' terms.
For ongoing subscription-based digital wellness services:
Monthly Subscriptions: You may cancel monthly subscriptions at any time. Cancellation will take effect at the end of the current billing cycle, and no refund will be provided for the current month.
Annual Subscriptions: Annual subscriptions may be cancelled within the first 30 days for a prorated refund. After 30 days, cancellation will take effect at the end of the annual term without refund.
Auto-Renewal: All subscriptions automatically renew unless cancelled before the renewal date. You are responsible for cancelling subscriptions you no longer wish to continue.
Special considerations apply to corporate and group digital wellness services:
Contract Terms: Corporate services are governed by individual service agreements that may contain specific refund terms tailored to the scope and nature of the engagement.
Implementation Phases: Refunds for multi-phase implementations are evaluated based on completed phases and delivered value at the time of cancellation request.
Group Programs: Group wellness programs may have different refund terms due to the collaborative nature of the services and impact on other participants.
Before processing refunds, we often explore alternative solutions that might better serve your digital wellness needs:
Program Modifications: We may offer to modify program content, pacing, or delivery methods to better align with your preferences and schedule.
Service Credits: In some cases, we may offer service credits that can be applied to different programs or services that might be a better fit.
Extended Access: For time-sensitive issues, we may extend access periods or provide additional support to help you complete programs successfully.
Transfer Options: In corporate settings, we may allow transfer of services to different employees or departments within the same organization.
Our standard refund processing timeline:
Request Review: 3-5 business days from receipt of refund request
Decision Notification: 1-2 business days after review completion
Refund Processing: 7-10 business days for approved refunds
Bank Processing: Additional 3-5 business days depending on your financial institution
We strive to process all refunds as quickly as possible while ensuring proper review and verification of each request.
If you disagree with a refund decision:
Appeal Process: You may appeal refund decisions by providing additional information or documentation that supports your request.
Management Review: Appeals are reviewed by senior management and decided within 10 business days of receipt.
Final Decision: Management review decisions are final. If you remain unsatisfied, you may pursue resolution through appropriate legal channels as outlined in our Terms of Use.
For customers outside the United States:
Currency: Refunds will be processed in the original currency of payment, subject to current exchange rates.
Processing Time: International refunds may take additional time due to banking procedures and currency conversion processes.
Local Laws: This policy is subject to applicable local consumer protection laws, which may provide additional rights or protections.
We may update this Return Policy from time to time to reflect changes in our services, business practices, or legal requirements. Updates will be posted on our website with a revised "Last updated" date. Continued use of our services after policy updates constitutes acceptance of the revised terms.
For refund requests, questions about this policy, or assistance with our digital wellness services:
DigitalEase Customer Service
1115 Broadway 10 Floor
New York, NY 10010, United States
Phone: +16469439160
Email: info@vivtorexaph.world
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST, to assist you with any questions or concerns about our return policy or digital wellness services.